While not all units are affected by this issue, as a precaution and as part of our commitment to product quality, we are initiating a voluntary product replacement program for owners of REVOLUTION D.F. 2 & REVOLUTION D.F. X series PSUs purchased in 2023. Replacement units will be equipped with industrial-grade dual ball bearings known for their durability and longevity.
ENERMAX will provide the pre-paid return shipping label for the PSU to be exchanged and cover the shipping costs for the replacement PSU. An advanced RMA process is also available for those who need a quicker replacement to minimize downtime. *Importantly, the original warranty will remain unaffected.
Impacted customers can begin the replacement process by contacting our local ENERMAX office through the provided links below.
USA and Canada https://enermaxusa.com/pages/contact-us
How to know if the product I bought is a revised version?
The revised power supplies are now marked with a red "QC Passed" sticker on the product itself and an “Equipped with Industrial Grade Dual-Ball Bearing Fan” sticker on the color box.
Thank you for your understanding and continued trust in ENERMAX.