Frequently Asked Questions

The warranty period will vary by specific product, for more detail please visit our warranty page. *Certified Refurbished/Open Box items are covered by 90-days warranty.

Please submit a support ticket, HERE and fill in as many details as possible. To be eligible for warranty coverage, purchase receipt and product serial number is required.

You can check the claim status by logging into your Enermax support ticket system: https://support.enermaxusa.com

We will respond to your ticket request within 48 hrs. Typical processing time for warranty claims is 1 to 3 business days provided that all the required fields and documents were submitted. And another 3 to 5 business days for your replacement to be shipped and delivered.

We do offer Advanced Warranty Replacement. For more detail, please refer to our warranty page.

To request missing parts, please identify the parts needed in the user manual parts diagram and send us an email of the part# and quantity needed. Purchase receipt and product serial number is required. Email: support@enermaxusa.com

We accept the following credit cards: Mastercard, Visa, American Express and Discover. We only take payment once you order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you will be taken to either PayPal or Amazon Pay website, whereyou'll be prompted to log in and process your payment. You'll then be directed back to our merchant website once your transaction is complete.

The duplicated charge on your bank statement is most likely an authorization (pending charge), rather than a real charge. When making a payment by debit/credit card for certain services, your card company may authorize your card before the actual funds are taken. The pending charge should disappear within a few days. If it doesn't, please reach out to us again.

We aim to process refund within three days of an item being returned back to us. Please note, however that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We'll contact you by email to let you know when your refund has been processed.

This is automatically sent to your email address when you place an order. If you haven't received your order confirmation within 24 hours, please get in touch with us by email just in case there's a problem with your order. Please check your mailbox's spam or junk folder before contacting in case the email has been diverted there.

We typically only cancel orders if there's a problem with inventory, or if you've asked us to cancel. Please accept our apologies if you ris cancelled because of a problem at our end. We'll always offer an alternative product or process your refund in full as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email or call us at (626)913-8899, we may be able to cancel your oder before it's processed. If not, we will dispatch your order and then you can return it to us if you wish upon receipt.

Sadly, we're unable to modify your order once we've started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that requires shipping within the US will be delivered within 3 to 10 days, depending on your location. Shipping to countries outside of the US may take up to 14 days. Please get in touch if your order hasn't beene delivered according to the expected timescales, and we will check your order status.

Yes, we'll provide updated at every state of your order, from the moment you've placed it, through to dispatch and delivery. In your delivery confirmation email, you'll receive a tracking reference number which you can use to check the progress of your order online.

We offer a 30-day return policy, from the date of purchase, if for any reason you're not satisfied with the product. Please note that all returns must have a return request approved. Based on the situation, a return label may be provided by us.

Please contact our customer service team, HERE. Provided the return is within our 30-day return window and meets our return criteria, we will issue you with a return authorization by email. You need to follow the instruction provided and included an order receipt in the box. If you no longer have the original packaging, you will need to arrange and pay for suitable packaging when returning the item.

You can absolutely return your item to us, within 30 days after receiving it. Only items purchased directly from WWW.ENERMAXUSA.COM can be returned to Enermax USA. Products purchased from other retailer must be returned in accordance with the returns and refunds policy of the retailer.

This depends on the carrier or shipping method that you choose when returning our item. Once we receive your return, we'll notify you by email. We aim to process refunds within 3 days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account or onto your card.

In the rare event that your order arrives damaged or faulty, please take photo of the item received and contact our customer service team, HERE. We will respond within 48 hours. If you just don't like the product for any reason, we'll gladly accept it back as a return, provided that it's in "as new" condition, in its original packaging with all labels attached.