We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

You can absolutely return your item to us, within 30 days after receiving it. Only items purchased directly from the Webstore can be returned to Enermax USA . Products purchased from other retailers must be returned in accordance with the returns and refunds policy of the retailer.

Please contact our customer service team via email. Provided the return is within the 30-day return period and meets our return criteria, we will issue you with a return authorization by email. You need to follow the instruction provided and include an order receipt/invoice in the box.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and contact our customer service team via email with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.