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Our FAQ section below might help. If not, click here

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B2B Inquiries

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Tech Support

Create a support ticket for technical or RMA support

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How long is your warranty?

The warranty period will vary by specific product, for more detail please visit our warranty page. *Certified Refurbished/Open Box items are covered by 90-days warranty.

How to make a warranty claim?

How to check our warranty claim status?

How long will the warranty process take?

How do I request missing parts?

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Where is my refund?

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch with us by email just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been cancelled?

How do I cancel my order?

Can I make changes to my order?

When will my order arrive?

Can I track my order?

What is your return policy?

We offer a 30-day return policy, from the date of purchase, if for any reason you are not satisfied with the product. Please note that all returns must have a return request approved. Based on the situation, a return label may be provided by us. 

Can I return or exchange an item?

How do I return an item?

My order has arrived but it's not as I expected. What can I do?

How long does it take to return an item?

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Customer Support

 

For Technical / Warranty
Email: support@enermaxusa.com

 

For General Inquiries
E-Mail:
cs@enermaxusa.com

For Business Inquiries
E-Mail:
sales@enermaxusa.com

 

TEL: 626-913-8899

14020 Central Ave STE 500
Chino, CA 91710

Business Hours:
Mon-Fri 8:30am-5:30pm (PST)