Due to some reports of noise issues coming from the fan on our ETS-T50-AXE Air CPU Cooler have led us to re-evaluate the fan design. This issue appears to be spread across the initial production run manufactured between December 2020 to March 2021 and affects less than 1 percent of all the ETS-T50-AXE produced.
The cause of the noise issue was determined to be an a manufacture defect with the fan bearing assembly which overtime causes the fan hub to come in contact with the LED modules on the circuit board resulting in a clicking noise. Steps have been taken to improve the quality control over our fan production to be free of this defect.
If you've purchased a ETS-T50-AXE Air CPU Cooler after December 2020 and is affected by this issue, please fill in the form available here and a replacement fan will be sent to you free of charge.
Eligible Region: USA